Our curated furniture collections often feature limited quantities to ensure quality and design integrity. Should a selected item become unavailable after your purchase due to high demand or stock discrepancies, we will notify you within 3 business days with these resolution options: (1) priority access to a similar style from our upcoming inventory with comparable functionality and aesthetic, (2) a full refund processed immediately to your original payment method, or (3) store credit with an additional 10% bonus value applied for your future furniture purchase. This policy reflects our dedication to providing well-crafted, essential home pieces rather than mass-produced items, while ensuring your complete satisfaction with our selection process.
All product prices are displayed in USD and are final at checkout. We maintain transparent pricing that reflects the quality of materials, construction, and design of our furniture. In the rare instance of a significant pricing error (for example, a $900 sofa listed as $90), we reserve the right to cancel the affected order and will notify you within 3 business days. For any orders canceled under these circumstances, we will offer a 15% discount code on a future purchase as a gesture of goodwill and to compensate for any inconvenience, thereby upholding our brand's commitment to fairness and integrity in every transaction.
Each furniture order undergoes a thorough quality inspection and is carefully prepared for shipment to prevent damage during transit. Order processing typically requires 3-5 business days. During peak seasons or promotional events, processing may extend to 5-7 business days. You will receive a detailed email with tracking information once your package has been dispatched. For any custom-configured or specially ordered items that require additional preparation or craftsmanship time, the estimated delivery timeline will be clearly communicated during the checkout process to properly set and respect your expectations for receiving your new furniture.
We partner with reliable shipping carriers to ensure your furniture arrives safely and in excellent condition. For domestic shipments, delivery typically requires 10-18 business days after order processing is complete. International deliveries may take 18-28 business days, depending on the destination and customs procedures. All international shipments include properly completed customs documentation with accurate product descriptions and declared values to help prevent unnecessary delays—a crucial consideration for our international customers investing in durable, everyday furniture pieces for their homes.
We accept returns and exchanges within 21 days of your delivery date. To be eligible, items must be in new, unused condition, in their original packaging, and with all tags and protective covers intact. Please allow up to 10 business days for return processing after we receive your returned item at our facility. All returns are subject to a quality inspection to verify condition before a refund or exchange is approved. This careful process ensures that our furniture maintains its high standards for the next customer. Please note that final sale items, which are clearly marked during the purchase process, cannot be returned or exchanged, preserving the exclusivity of select collections.
All visual and descriptive content, including product photographs, design drawings, and website imagery, constitutes protected intellectual property. Unauthorized commercial use, such as reproducing our furniture designs, manufacturing imitations, or using our images for third-party sales or marketing, is strictly prohibited. We actively monitor and enforce our intellectual property rights to protect the unique design identity and aesthetic integrity of our brand and product offerings.
Our customer service team is available to assist with any inquiries regarding our furniture, orders, or policies via email at [email protected]. We strive to respond to all emails within 2 business days; however, during periods of high inquiry volume, responses may take up to 4 business days. For urgent matters related to an existing order, such as delivery questions or damage claims, please include your order number in the subject line of your email to help us assist you more efficiently. We value clear and helpful communication that aligns with our brand's thoughtful approach to furnishing your home.
